Carlton Scale

•  My scale is not weighing correctly

  • When was the last time you had your scale calibrated?
  • Is there any material preventing the scale platform from pushing on the load cell
  • Do a visual inspection of the scale to ensure there is no damage
  • Is the scale level?

• My Display will not light up

  • Is the indicator plugged in?
  • Is there power to the indicator
  • Look for an on / off button on the indicator that may have been switched
  • Check for any lose connections between the power source and the scale terminal
  • If a Mettler Toledo IND570 / IND780, is the screen saver function on

• I cannot “0″ my scale

  • Is the scale in Net Mode?
  • Is the scale weight drifting one way or the other?
  • Are you out of the “0″ range appropriate for your scale?

• My Operators need more training. Where can I start?

  • Always ensure to train operators on correct scale functions such as:
    • Differences between 0 and Tare
    • Where to place the weight on the scale
    • Wait until the readout has “settled”

• Can I just turn the scale on and off again?

  • Do this if the scale will not power up
  • Do a power cycle if the indicator is “hung” or displaying the same weight without change.
  • If the scale is showing “–” or “e”

Request Service